This Privacy Policy applies to information collected through our website, forms, scheduling and booking flows, payment and billing tools, client portals, communication systems, customer service interactions, marketing systems, and any related online or offline service interactions with Luvoro Lorix.
This Policy does not govern information collected by third-party platforms we do not control, except as otherwise described here.
We may collect information you provide directly, information collected automatically, and information obtained from service providers or integrated platforms.
We use your information to operate and improve our business, including to:
Depending on the context, we process information because it is necessary to provide requested services, perform a contract, comply with legal obligations, pursue legitimate business interests, protect safety and security, or based on your consent where consent is required.
If you provide your email address and/or phone number, we may use that information to respond through the channel you initiated or requested. Providing a phone number by itself does not enroll you in recurring SMS communications.
When you separately and affirmatively check the optional text-message consent box, you agree to receive recurring informational text messages from LUVORO LORIX regarding your inquiry, scheduling, lesson reminders, account updates, and customer care. Promotional or marketing messages are not included in that informational consent and require a separate consent where applicable.
Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly at Concierge@LuvoroLorix.com or (646) 331-2599.
Your consent to receive text messages is optional and is not a condition of purchase or service. You may submit an inquiry, create or maintain an account, enroll, and receive services without consenting to recurring text messages. Wireless carriers are not liable for delayed or undelivered messages.
We do not sell your personal information. We may share information only as reasonably necessary with trusted service providers and platforms that support our operations, such as payment processors, scheduling tools, email/SMS platforms, analytics providers, support tools, and hosting or infrastructure vendors.
We may also disclose information where necessary to:
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Service providers may process other information under our instructions solely to deliver services such as customer support, messaging delivery, payment processing, scheduling, hosting, or security. They are not permitted to use SMS opt-in data or consent for their own marketing, promotional, or independent purposes.
Payment processing is handled by third-party payment processors. We do not store full payment card numbers on our own servers unless explicitly stated otherwise. We may receive billing metadata, payment status, transaction identifiers, invoices, and related information needed to manage your account, recurring billing, collections, credits, or refunds.
We and our vendors may use cookies, pixels, local storage, analytics tools, and similar technologies to understand site usage, remember preferences, improve functionality, secure the site, and measure campaign or page performance.
You may be able to control some of these technologies through your browser settings, device settings, or applicable consent banners, though disabling certain technologies may affect website performance or functionality.
We retain information for as long as reasonably necessary to provide services, manage accounts, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, enforce agreements, preserve records, and support legitimate business operations. Retention periods may vary by data type and business need.
We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. However, no method of storage, transmission, or security is guaranteed to be completely secure, and we cannot guarantee absolute security.
We do not knowingly collect personal information from children directly without the involvement of a parent, guardian, or authorized adult where such involvement is required. If services are booked for a minor, the parent or guardian is responsible for providing and authorizing the relevant information.
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to opt out of certain uses. You may also opt out of marketing emails by using the unsubscribe link in those emails and opt out of SMS by replying STOP.
To submit a privacy-related request, contact us at Concierge@LuvoroLorix.com.
Our website or communications may contain links to third-party sites, tools, or platforms. We are not responsible for the content, security, or privacy practices of those third parties. Your interactions with third-party services are governed by their own policies and terms.
We may update this Privacy Policy from time to time. Updated versions become effective when posted unless a later date is stated. Your continued use of the website, portal, or services after an update is posted constitutes acceptance of the revised Policy to the extent permitted by law.
If you have questions about this Privacy Policy or our data practices, please contact Concierge@LuvoroLorix.com or (646) 331-2599.