LUVORO LORIX

Scope of These Terms

These Terms apply to all interactions with Luvoro Lorix, including but not limited to private instruction, semi-private instruction, group instruction, fitness services, consultations, scheduling, recurring billing arrangements, communications, membership or network access, merchandise or collection sales, inquiries, waitlists, and use of this website or related portals.

Certain services, programs, offers, or purchases may also be subject to additional policies, service-specific terms, checkout disclosures, house rules, facility rules, or booking terms presented at the time of purchase, booking, or enrollment. In the event of a conflict, those service-specific terms control for that transaction.

Eligibility, Authority & Minors

You represent that you are legally able to enter into this agreement, or, if you are enrolling or booking on behalf of a minor, dependent, or another participant, that you have full authority to do so and to bind that participant and yourself to these Terms.

Where a parent, guardian, household manager, or authorized representative books or communicates on behalf of another person, that person accepts responsibility for all scheduling, billing, waivers, releases, and communications connected to that participant.

Services, Scheduling & Availability

All services are subject to availability, instructor assignment, location approval, operational capacity, safety review, facility access, and ongoing discretion. Submission of a form, inquiry, or request does not guarantee acceptance, booking, or ongoing service.

We reserve the right to decline, reschedule, pause, substitute, or discontinue services at any time where necessary for safety, operational, staffing, compliance, facility access, nonpayment, repeated policy violations, inappropriate conduct, or any other legitimate business reason.

Lesson durations, service types, pricing, and inclusions are governed by the specific service selected and the terms presented at booking or confirmation.

Billing, Payment Authorization & Recurring Charges

By booking, enrolling, or saving a payment method, you authorize Luvoro Lorix and its payment processors to charge the applicable fees, including recurring charges where elected, for completed sessions, scheduled billing cycles, approved charges, applicable late-cancellation or no-show fees, and any other amounts you expressly authorize.

If you choose recurring or automated billing, you authorize us to charge your saved payment method according to the billing cadence you selected and our then-current billing rules. You are responsible for ensuring your payment method remains current, valid, and chargeable.

We may suspend future bookings, decline requests, or require manual review where payment fails, where a balance is outstanding, or where billing irregularities arise.

Cancellations, Rescheduling & Attendance

Unless otherwise stated in a service-specific policy, cancellations or reschedule requests should be submitted with at least 24 hours' notice. Requests made inside the applicable notice window may be treated as late cancellations, charged sessions, forfeited sessions, or no-shows in accordance with our scheduling and billing rules.

Repeated short-notice cancellations, repeated missed sessions, chronic lateness, lack of access to the agreed facility, or repeated schedule instability may result in reduced priority, schedule reassessment, or discontinuation of service.

Health Disclosure, Fitness to Participate & Medical Responsibility

You represent that each participant is physically and mentally fit to participate in the selected service, or that you have obtained appropriate medical guidance where needed. You agree to disclose any relevant medical conditions, injuries, allergies, mobility limitations, behavioral concerns, supervision requirements, contraindications, or special risks that could affect participation or safety.

Luvoro Lorix does not provide medical advice, diagnosis, or treatment. Participation in any instruction, activity, exercise, training, conditioning, pool use, or related physical activity is voluntary and undertaken at your own risk.

Assumption of Risk

You understand and voluntarily accept that aquatic instruction, exercise, training, conditioning, pool use, water entry and exit, movement on wet surfaces, physical exertion, stretching, strength work, and related activities carry inherent risks. These risks may include, without limitation: slips, falls, impact injuries, strains, overexertion, fatigue, panic, illness, exposure-related issues, property damage, supervision challenges, and, in aquatic settings, the risk of serious injury or death, including drowning.

You knowingly assume all such risks, both known and unknown, including those arising from participation, transportation to and from sessions, facility conditions, equipment, environmental conditions, or the acts or omissions of other participants.

Release of Liability & Waiver

To the fullest extent permitted by law, you release, waive, and discharge Luvoro Lorix, its owner(s), affiliates, instructors, employees, contractors, agents, successors, and assigns from any and all claims, demands, liabilities, damages, costs, losses, or causes of action arising from or related to your or any participant's use of the website, participation in services, attendance at sessions, presence at any facility, communications with us, or purchase/use of products or services, including claims for personal injury, illness, death, emotional distress, or property loss, except to the extent caused by gross negligence or willful misconduct where such liability cannot legally be waived.

You understand that this waiver is intended to be as broad and inclusive as permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Luvoro Lorix and its related parties from and against any claims, demands, liabilities, losses, damages, judgments, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your breach of these Terms; your misuse of the website or portal; your failure to disclose relevant health or safety information; your violation of any law, rule, or facility policy; or any claim brought by or on behalf of a participant you booked, supervised, or represented.

Facility Access, House Rules & Third-Party Locations

Where services occur at a third-party residence, building, pool, studio, gym, condominium, or facility, you are responsible for securing lawful access and ensuring that all required permissions, building rules, waivers, and site-specific approvals are satisfied. Luvoro Lorix is not responsible for denied access, building disputes, pool closures, staffing issues, or any condition outside our control.

Participants and household members must comply with all site rules, staff instructions, occupancy limits, and safety requirements of the location.

Email, Phone, SMS & Automated Communications Consent

Providing your email address and/or phone number allows Luvoro Lorix to respond through the channel you initiated or requested, but providing a phone number by itself does not enroll you in recurring SMS communications.

When you separately and affirmatively check the optional text-message consent box, you agree to receive recurring informational text messages from LUVORO LORIX regarding your inquiry, scheduling, lesson reminders, account updates, and customer care. Promotional or marketing messages are not included in that informational consent and require a separate consent where applicable.

Message frequency varies. Message and data rates may apply. You may opt out of text communications at any time by replying STOP. For help, reply HELP or contact us directly at Concierge@LuvoroLorix.com or (646) 331-2599.

Your consent to receive recurring text messages is optional and is not a condition of purchase or service. You may submit an inquiry, create or maintain an account, enroll, and receive services without consenting to recurring text messages. Wireless carriers are not liable for delayed or undelivered messages.

All text messaging originator opt-in data and consent is excluded from any broader information-sharing permission and will not be shared with third parties. We may use contracted messaging infrastructure solely to deliver communications under our instructions and consistent with our Privacy Policy.

Privacy & Data Handling

Your use of the website, portal, forms, and services is also subject to our Privacy Policy. By using our services, you consent to the collection, use, storage, and processing of your information as described there, including account, booking, billing, scheduling, communications, and progress-related data.

Please review our Privacy Policy carefully.

Photos, Video, Testimonials & Publicity

We will not publicly use a participant's name, likeness, voice, image, testimonial, or media without permission where such permission is required. Any additional media release or publicity authorization will be handled separately where applicable.

Collection, Merchandise & Product Purchases

Product availability, pricing, shipping, sizing, production timelines, authentication, returns, exchanges, and any item-specific restrictions are governed by the terms and checkout disclosures presented at the point of sale. We reserve the right to limit quantities, cancel orders, correct errors, or refuse suspicious or abusive transactions.

Intellectual Property

All website content, branding, copy, visual assets, layouts, photographs, graphics, logos, product concepts, course materials, systems, and proprietary program materials are owned by or licensed to Luvoro Lorix and protected by applicable intellectual property laws. No portion may be copied, reproduced, distributed, republished, reverse engineered, or exploited without prior written consent.

Conduct, Safety & Right to Refuse Service

We reserve the right to suspend or terminate services, remove access, cancel bookings, or refuse future service where conduct is unsafe, abusive, harassing, dishonest, disruptive, discriminatory, or otherwise inconsistent with our standards, facility rules, or the safety of our staff and participants.

Website & Service Disclaimer

This website and all services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free operation, or that any service, program, communication channel, portal, or product will always be available or suitable for every user. Results from instruction or training vary by participant and are not guaranteed.

Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms, the website, or our services shall be brought in a court of competent jurisdiction located in New York County, New York, unless applicable law requires otherwise.

Changes to These Terms

We may update these Terms from time to time. Updated terms become effective when posted unless a later date is stated. Your continued use of the website, portal, or services after changes are posted constitutes acceptance of the revised Terms.

Contact

Questions about these Terms, liability waiver, communications, or policies may be directed to Concierge@LuvoroLorix.com or (646) 331-2599.